florivya.in

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Untitled design (38)

Terms & Conditions – florivya.in

Welcome to florivya.in. By using our website, placing an order, or accessing any services provided by us, you agree to the following Terms & Conditions. Please read them carefully before using our platform.

1. Acceptance of Terms

By visiting, using, or making a purchase on florivya.in, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of this policy, please discontinue using our website.

2. Handmade Products – Natural Variations

florivya.in specializes in handmade and artisanal products.
Due to this nature:

  • Minor variations in color, texture, design, or size may occur

  • These natural differences are not considered defects

  • By placing an order, you accept these variations as part of the charm of handmade products

3. Product Information

We strive to provide accurate product descriptions and images.
However:

  • Colors may slightly vary due to lighting or screen settings

  • Handmade products may differ slightly from reference images

florivya.in is not responsible for subjective expectations such as “not as expected”, “different from picture”, or personal preference issues.

4. Order Acceptance & Cancellation

  • florivya.in reserves the right to accept or reject any order at its discretion.

  • Orders may be cancelled due to stock issues, payment failures, system errors, or suspicious activity.

  • Customers will be notified if their order is cancelled by us.

5. Customer Cancellations

Customer cancellation rules are as follows:

a) Before Shipping

  • Orders can be cancelled before shipping with a deduction of 2% Razorpay charges.

b) After Shipping

  • Cancellation after shipping will result in deduction of actual shipping charges based on address and parcel weight.

c) Customized Orders

  • No cancellation is allowed for customized or personalized products under any circumstances.

Full details are available in our Return, Refund & Cancellation Policy.

6. Pricing & Payments

  • All prices listed on the website are final and inclusive of applicable taxes unless stated otherwise.

  • florivya.in reserves the right to update prices at any time without prior notice.

  • We use secure third-party payment gateways (such as Razorpay) to ensure safe online transactions.

7. Shipping & Delivery

By placing an order, you agree to our Shipping Policy.
Delivery timelines are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Festivals

  • Remote location logistics

We are not responsible for delays caused by courier partners or external factors outside our control.

8. Damaged Products & Unboxing Video Requirement

  • florivya.in accepts return claims only for damaged products.

  • A full unboxing video showing untampered packaging, shipping label, and damage is mandatory.

  • Failure to provide proper proof will lead to rejection of the claim.

Complete details are provided in our Return & Refund Policy.

9. Intellectual Property

All content on florivya.in—including images, text, graphics, designs, product photos, and logos—is the intellectual property of florivya.in.
You may not:

  • Copy

  • Reproduce

  • Distribute

  • Modify

  • Use content for commercial purposes

without prior written permission.

10. Prohibited Activities

Users must not:

  • Use the site for fraudulent or illegal activities

  • Interfere with website functionality or security

  • Misuse content for personal or commercial gain

  • Attempt unauthorized access to website data or servers

Any such activity may result in legal action.

11. Limitation of Liability

florivya.in is not responsible for:

  • Incorrect personal details submitted during checkout

  • Delays caused by courier partners

  • Damage after product delivery

  • Losses due to misuse or mishandling of products

  • Any indirect, incidental, or consequential damages arising from using our website

Our maximum liability, in any case, is limited to the order amount paid by the customer.

12. Privacy Policy

By using our website, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to Terms & Conditions

florivya.in reserves the right to update or revise these Terms & Conditions at any time without prior notice.
Continued use of the website after changes signifies your acceptance of the updated terms.

14. Contact Information

For any questions or concerns regarding these Terms & Conditions, you may contact us at:
📧 support@florivya.in
📞 Customer Support: (Add your phone number)